Linear actuators from Shift Automation - robust performance

Customer Service

Shipping Policy

Shipping is not included in the prices displayed on our website, unless otherwise stated.  Shipping costs are based on the weight of your order and the method of shipping.  Your shipping costs will be calculated once you proceed to the “Checkout Page”.

All of our products on the website, subject to being in stock, are available for same-day shipping. Orders must be submitted before 12PM Pacific Time (PST or PDT) to qualify for same-day shipping. We use several delivery services for our shipments which are indicated on our “Checkout Page”. 

Return Policy

Our return rate is very low, as our products are engineered to be robust and are thoroughly tested.  However, we understand that there will be times when returns are necessary.  If for any reason you are dissatisfied with our product it may be returned in its original packaging within 30 days for a full refund less a 20% restocking fee, not including shipping or handling costs shown on the Sales Receipt, and the credit will be applied to your original method of payment.  Return shipping prepaid and insured by you.  You are responsible for any loss or damage during the return shipment.  Shipping and handling charges are not refundable.  We will not refund for a product that has been modified, used or damaged in any way.  If you are returning an item fill out the RMA form found on our website and include a copy of the form with your returned product shipped to address indicated below.  Once we receive the product and determine it is in new condition we will process your refund.  If you wish an exchange, please indicate this on the RMA form and our customer representatives will contact you to arrange a new order to be shipped on receipt and inspection of the returned product.

Our actuators come with a 12 month warranty which covers manufacturing defects.  If you feel the product you purchased is defective please fill out the RMA form found on our website and include a copy of the form with your returned product shipped to address indicated below.  Once we receive the product we will fully examine it and notify you, within a reasonable amount of time, whether you are eligible for a refund or replacement. If you are entitled to a replacement or refund we will replace the product, with free shipping, or refund the full purchase price, including ground shipping, using the original method of payment.

Return shipping details will be provided during the RMA process.

Privacy Policy

Providing us with your personal information is always your choice.  However, your decision not to provide certain information may limit our ability to provide you with our products or services.  We are committed to maintaining the confidentiality and security of your personal information using what we believe is the best technology available to us.

  We collect and use your personal information to provide you with the product and service you have requested, and to offer you additional products and services we believe you might be interested in.  We will not sell or divulge any information collected by us to any third party.

All credit card information you provide us is protected by Secure Sockets Layer (SSL) encryption technology. This keeps your personal information secured from outside parties when sent from your computer to our server.

A “cookie” is a small computer file or piece of information that may be stored in your computer when you visit our website.  We use "cookies" to enhance your experience. You may choose to set their web browser to refuse “cookies”, or to alert you when “cookies” are being sent. If you do so, note that some parts of our website may not function properly.

Our website may contain links to other third party websites that are not governed by this privacy policy.  Although we try to only link to sites with high standards, our privacy policy will no longer apply once you leave our website.  We are not responsible for the privacy practices of the third party websites. For example we use an analytics company to check the success of our marketing efforts, and they use a cookie to help provide us with this information.

We may from time to time update this policy.  If we do we will place a notice on our Main Page notifying that a change has been made and requesting you review the Privacy Policy again.

Terms of Service

This website is operated by Shift Automation Incorporated ™.  The terms “we”, “us”, and “our” refer to Shift Automation Incorporated ™.  The use of this website is subject to the following terms and conditions which may be amended from time to time.  If we do amend our terms we will place a notice on our Main Page notifying that a change has been made and requesting you review the Terms of Service again. The Terms are in addition to any terms, conditions or disclaimers provided in the pages of our website.  Please review the terms carefully.  By accessing and using this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy.

You agree to use our website for legitimate purposes and not for any illegal or unauthorized purpose.  By agreeing to the terms you warrant that you are at least the age of majority in the jurisdiction of your residence and are legally capable of entering into a binding contract.  You agree not to attempt to interfere with our website’s network or security features or to gain unauthorized access to our systems.

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed.  You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

We reserve the right to refuse service to anyone, at any time, for any reason.  We reserve the right to modify this website, including changing or discontinuing any aspect of the website at any time.  You agree that we will not be liable to you or any third party for any modification or discontinuance of our website or for any service, content, feature or product offered through our website.

All purchases through our website are subject to availability.  We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household geographic region or jurisdiction.  Prices for our products and services are subject to change without notice.  Unless otherwise indicated, prices displayed on our website are quoted in United States of America dollars.  We reserve the right, in our sole discretion, to refuse orders.  If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

Links from or to websites outside our website are meant for convenience only.  We do not review or endorse, and we are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services.  Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with the linking.  Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading or using such software.  Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.